Privacy Policy

At Maple Jackpot Watch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lottery monitoring platform.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

• Full name and date of birth (for age verification)
• Email address and phone number
• Account credentials (username and encrypted password)
• Payment information (when applicable)
• Geographic location (province/territory)
• Communication preferences and notification settings

1.2 Usage Information

We automatically collect information about how you interact with our platform:

• Games monitored and tracking preferences
• Device information (browser type, operating system)
• IP address and general location data
• Pages visited and features used
• Time spent on the platform
• Search queries and interactions

2. How We Use Your Information

We use your personal information for the following purposes:

• Account Management: To create, maintain, and secure your account
• Service Delivery: To provide jackpot monitoring, notifications, and draw results
• Personalization: To customize your experience and preferences
• Communication: To send service updates, alerts, and promotional messages (with your consent)
• Security: To detect and prevent fraud, abuse, and security threats
• Compliance: To meet legal obligations, including age verification and responsible gaming requirements
• Improvement: To analyze usage patterns and enhance our platform

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• Email and SMS notification services
• Analytics and performance monitoring tools
• Customer support platforms

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Maple Jackpot Watch, our users, or others
• Cooperate with regulatory authorities, including Loto-Québec

3.3 Business Transfers

If Maple Jackpot Watch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure password storage with industry-standard hashing algorithms
• Regular security audits and vulnerability assessments
• Strict access controls and employee training
• Multi-factor authentication options for account protection
• Continuous monitoring for suspicious activities

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to safeguard your data.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format
• Restriction: Limit how we process your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant promotional content (with your consent)

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Children's Privacy

Maple Jackpot Watch is intended for users aged 21 and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected information from someone under this age, we will promptly delete it.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account closure, we may retain certain information as required by law or for legitimate business purposes, including:

• Compliance with legal and regulatory obligations
• Resolution of disputes and enforcement of agreements
• Fraud prevention and security
• Records retention requirements under gaming regulations

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of Maple Jackpot Watch after any changes indicates your acceptance of the updated Privacy Policy.

11. Regulatory Compliance

Maple Jackpot Watch operates under the licensing and oversight of Loto-Québec. We comply with all applicable privacy laws, including Quebec's Act Respecting the Protection of Personal Information in the Private Sector and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).